Hardware and smart access manufacturer

A manufacturer of architectural hardware, with several brands and its own smart access control line: locks, gateways and digital keys.

The relationship began in 2023 with a specific need, managing locks and digital keys from a web platform, and grew to cover most of the company's operation.

The approach

The access platform came first: devices, users, access plans and logs. In 2024 it gained a hospitality version, with rooms, bookings, housekeeping and maintenance, and a mobile app that works as a key wallet.

In parallel came the multi-brand website with an online shop, the product catalogue with PDF catalogue generation and, in 2025, the B2B portal for resellers, synchronised with the ERP.

Internal management followed the same path: projects, support requests, forms, the quality management system (documents, audits, risks and indicators) and facilities maintenance.

Today

The access solution is sold by subscription, with plans, add-ons and automatic billing, and has its own CRM for distributors. Online payments and certified invoicing are integrated.

There are two systems and around 140 screens on the same core of modules, an example of how a single need turns, step by step, into a company's management system.