Technical support
Technical support with everything on record.
Fixed-fee or hourly plans, with every request logged in the support centre, the time recorded and the history available.
TicketsHistory
Hours this month38:3039:05
Open
In progress
Closed
#2041Labels not printingvia support centreNM0:120:35Closed
Remote session
Driver reinstalled. Printing again.
- 3,000+ development and support requests resolved
- 40+ companies supported in the last 12 months
- 2018 request history on record since
Support
IT equipment looked after.
Preventing and fixing problems with the company’s equipment, network and software.
- MaintenanceWorkstations, printers and peripherals checked and updated.
- NetworkWi-Fi, firewall, NAS and remote access.
- Software and systemsInstallation, updates and licences.
- BackupsA plan so that information is saved regularly.
TicketsSearch…
Open tickets7
Hours this month38:30
#2041Labels not printingIn progress1:24
#2042New site reportOpen0:00
#2043Access for new sales repClosed0:35
#2044Export to accountingClosed2:10
Plans
Plans that fit the company.
A fixed fee or requests billed by the hour. Either way, every request and the time spent are visible in the support centre.
DashboardSearch…
Revenue€ 184k+12%
Margin31%+3 pp
On-time deliveries96%+5%
Services
Other services.
- Custom software What is specific to each company, on a proven base.
- Native apps Android, iOS, Windows and Linux, connected to management.
- Integrations ERP, invoicing, payments and messaging.
- Websites and online shops Sites, catalogues and shops integrated with management.
- Dedicated cloud Managed and monitored servers in the EU.
- Backups and recovery Verified backups, kept off-site.
- Cybersecurity Layered protection, Sophos Gold partner.
- Microsoft 365 Email, Teams, files and licences.
Support when you need it.
Choose the plan that suits the company’s IT equipment.